Refund policy

Refund Policy

At Femlush, customer satisfaction is our priority. We offer a hassle-free refund process within 30 days of purchase.

30-Day Refund Window

You may request a refund within 30 days from the date of purchase. Refunds must be initiated within this timeframe to be eligible. After 30 days, refund requests cannot be processed.

Refund Conditions

To qualify for a refund, products must be:

• Unused and in original condition
• In original packaging with all accessories included
• Accompanied by proof of purchase (order number or receipt)

Refund Process

1. Contact us at supportfemlush@gmail.com with your order number and reason for return
2. Receive return instructions and authorization
3. Ship the product back to us (customer pays return shipping unless the item is defective)
4. Once received and inspected, refunds are processed within 5-7 business days to your original payment method
5. Please allow an additional 3-5 business days for the credit to appear in your account

Refund Exceptions

The following items are non-refundable:

• Items purchased on final sale or clearance
• Products used, opened, or damaged by the customer
• Items without proof of purchase
• Customized or personalized products
• Digital products or downloadable content

Defective Products

If you receive a defective or damaged product, please contact supportfemlush@gmail.com immediately with photos. We will provide a prepaid return label and process a full refund or replacement at no cost to you.

Questions?

For refund-related inquiries, email supportfemlush@gmail.com and expect a response within 24-48 hours.